Our Values - Customer

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality National Express transportation services.

RetentioNational Express Transportation Companiesn

Durham’s 96% customer retention rate is one of the highest in the school bus transportation industry; we’re proud to have maintained a high level for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

 

 

Currently in the News

View All News
Join Our Team
NELLC Safety

Safety

We only do what is safe and stop any unsafe behavior.
Learn More
NELLC Community

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
Learn More
People

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
Learn More
National Express Transportation Companies

Customer

We place them at the heart of our business and relentlessly meet their expectations.
Learn More
Excellence

Excellence

We constantly strive to be excellent in all that we do.
Learn More

Contact National Express

Ask about our zero responsible harm initiative.