We place them at the heart of our business and relentlessly meet their expectations
Durham’s 96% customer retention rate is one of the highest in the school bus transportation industry; we’re proud to have maintained a high level for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.
Exceptional Customer Service
Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger transport services.