Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

National Express School Technicians Boost Electric School Bus Expertise Through Engaging Training Session
New Britain, CT – National Express School (NEXS) technicians have once again demonstrated their commitment to becom...
Durham School Services Picked by West Ada School District in Idaho for Safe, Best-in-Class Service
To Provide Student Transportation Services for the Next Five Years Meridian, ID – Durham School Services (DSS), ...
Durham School Services Team Members Presented with Distinguished Love the Bus Award by the Idaho Department of Education
Recognized for Caring Nature and Outstanding Service Towards Student Boise, ID – Durham School Services (DSS) is...
Durham School Services Chosen as Smithville School District’s New Transportation Partner-of-Choice in Missouri
Debuts New Five-Year Partnership to Safely and Reliably Serve Smithville Students and Community Smithville, MO –...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.