Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

Winners Announced for 49th School Bus Driver International Safety Competition
Lisle, Il – Durham School Services driver Sergio Duenas from San Bernardino, CA (competing in transit) placed secon...
Rhonda McKown and Rick Klaus Awarded the Golden Merit Award by the National Student Transportation Association
Lisle, Il - The National School Transportation Association (NSTA) awarded Durham School Services Vice President of Op...
Bus Driver reached One Million Mile Club Status
Phoenix, AZ -- Valley Metro and Total Transit, as part of National Express, honored bus operator Julie Castillo for d...
Kango Announces $3.6 Million Series A Funding Led by National Express LLC
  San Francisco, CA and Lisle, IL --​ ​Kango​, the award-winning app-based rideshare and childcare serv...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.