Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

Student Transportation Leader Durham School Services Experiences Powerful Results with Lytx Driver Safety Program
Lytx®, a leading global provider of machine vision and artificial intelligence-powered video telematics solution...
National Express Transit (NEXT) Renews Seven-Year Paratransit Contract with Pace
LISLE and CHICAGO, IL—CDT, owned and operated by National Express Transit (NEXT), is pleased to announce that it ha...
National Express Transit Corp Acquires Fox Bus Lines Inc., also known as Silver Fox
National Express Transit Corp has acquired Fox Bus Lines, Inc., also known as Silver Fox Coaches, a premier provider of motor coach transportation in the Boston area. This new acquisition allows National Express to further expand its base of retail and contracted coach operations in a key market.
Five Customer Service Centers Renewed Prestigious Blue Seal of Excellence Awards and One additional Blue Seal location has been granted
Lisle, IL —National Express is pleased to announce that five separate locations have been granted renewal of the ASE (Automotive Service Excellence) Blue Seal of Excellence. In addition one new location has recently been awarded the Blue Seal.
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.