Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

Durham School Services to Make Its Highly Anticipated Return to Johnston School District in Rhode Island Starting July 2021
Lisle, IL and Johnston, RI – Durham School Services, a leader in student transportation, has been chosen by the Joh...
Durham School Services to Introduce Premier Fleet and Safety Standards to Robbinsdale Area Schools Starting in July 2021
Lisle, IL and Robbinsdale, MN – Durham School Services, a leader in student transportation, has been selected by th...
National Express Group PLC and National Express LLC Welcome Transportation Veteran Carolyn Flowers as an Independent Non-Executive Director, Beginning on June 1, 2021
Birmingham, United Kingdom and Lisle, IL– National Express Group PLC and National Express LLC are pleased to welcom...
Durham School Services Earns Five-Year Contract with Utica City Schools in New York
Lisle, IL – Durham School Services, a leader in student transportation, was selected by the Utica City Schools in N...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.