Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

National Express Transit Corp Acquires Fox Bus Lines Inc., also known as Silver Fox
National Express Transit Corp has acquired Fox Bus Lines, Inc., also known as Silver Fox Coaches, a premier provider of motor coach transportation in the Boston area. This new acquisition allows National Express to further expand its base of retail and contracted coach operations in a key market.
Five Customer Service Centers Renewed Prestigious Blue Seal of Excellence Awards and One additional Blue Seal location has been granted
Lisle, IL —National Express is pleased to announce that five separate locations have been granted renewal of the ASE (Automotive Service Excellence) Blue Seal of Excellence. In addition one new location has recently been awarded the Blue Seal.
Durham School Services To Donate School Bus to Cabrini Green Legal Aid
Lisle and Chicago, IL – Durham School Services, a leader in student transportation, has donated a school bus to the Cabrini Green Legal Aid (CGLA) organization based in Chicago, IL. The bus will be retrofitted, painted and decorated to become a mobile office to help serve the legal needs arising from the lack of opportunity, and racial inequity experienced within the City of Chicago, Cook County and the State of Illinois.
Winners Announced for 49th School Bus Driver International Safety Competition
Lisle, Il – Durham School Services driver Sergio Duenas from San Bernardino, CA (competing in transit) placed secon...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.