Our Values – Customer

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality National Express transportation services.

National Express Transportation CompaniesRetention

Durham’s customer retention rate is one of the highest in the school bus transportation industry; we’re proud to have maintained a high level for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

Kango Announces $3.6 Million Series A Funding Led by National Express LLC
San Francisco, CA and Lisle, IL --​ ​Kango​, the award-winning app-based rideshare and childcare service for bu...
City Tech Collaborative Launches New Initiative to Drive Breakthrough Innovation in Advanced Mobility
Chicago — City Tech Collaborative today announced the launch of a new Advanced Mobility Initiative to drive urban m...
National Express LLC, Acquires Total Transit Enterprises LLC, and Discount Enterprises Renews Transit Footprint back into Phoenix and Tucson, AZ Markets
LISLE, IL--National Express is pleased to announce the acquisition of Total Transit Enterprises, LLC and Discount Ent...
Bob Ramsdell, Chief Safety Officer, Named to TSA’s Surface Transportation Security Advisory Committee (STSAC)
Bob Ramsdell, Chief Safety Officer, Named to TSA’s Surface Transportation Security Advisory Committee (STSAC) LI...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.